Refund Policy for Blue Streak Group

At Blue Streak Group, we're committed to providing exceptional digital services and ensuring your satisfaction. We understand that circumstances may change, and you might need to request a refund. This policy outlines our refund procedures and eligibility criteria.

Refund Eligibility

Web Hosting (Blue Streak Domains):

  • Full refunds are available within 7 business days of purchase.
  • Refunds are not available after 7 business days from the date of purchase.

Domain Registrations and Renewals (Blue Streak Domains):

  • Due to the nature of these services, refunds are not available.

Add-on Services (Blue Streak Domains):

  • Refunds for add-on services are subject to the same terms as web hosting services.
  • Full refunds are available within 7 business days of purchase.

Custom Software Development (Blue Streak Software):

  • Refund eligibility depends on the project stage and terms outlined in your service agreement.
  • Initial deposits may be non-refundable once work has commenced.
  • Contact us to discuss specific circumstances.

AI-Powered Social Media Services (Blue Streak Social):

  • Monthly subscriptions can be cancelled at any time.
  • Refunds are prorated based on unused time in the current billing cycle.
  • Setup fees are non-refundable.

Process Development and Consulting:

  • Consulting fees are non-refundable once services have been rendered.
  • Unused retainer hours may be refundable within 30 days of agreement termination.

How to Request a Refund

To request a refund, please contact us with the following information:

  • Your account details or order number
  • The service(s) for which you're requesting a refund
  • The reason for your refund request
  • Date of original purchase

Refund Processing

  • Refund requests are reviewed within 2-3 business days.
  • Approved refunds are processed within 5-7 business days.
  • Refunds are issued to the original payment method.
  • You will receive an email confirmation once your refund has been processed.

Non-Refundable Items

The following items are non-refundable:

  • Domain name registrations and renewals
  • Setup fees and one-time charges
  • Services rendered beyond the refund eligibility period
  • Third-party services and licenses
  • Custom development work after project commencement

Cancellations

You may cancel your services at any time:

  • Cancellations must be submitted in writing via email or through your account portal.
  • Services will remain active until the end of the current billing period.
  • No refunds are provided for partial months or unused time unless otherwise stated.
  • Cancellation does not automatically trigger a refund; a separate refund request must be made if eligible.

Exceptions and Special Circumstances

We understand that unique situations may arise. If you believe you have special circumstances that warrant consideration outside our standard refund policy, please contact us. We will review your case on an individual basis.

Disputes

If you have a dispute regarding a charge or refund:

  • Contact us first to resolve the issue directly.
  • Provide all relevant documentation and details.
  • We aim to resolve all disputes within 10 business days.

Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on this page and will take effect immediately upon posting. Your continued use of our services after changes constitutes acceptance of the modified policy.

Contact Us

For refund requests or questions about this policy, please contact us:

Blue Streak Group

Email:

Website:

This refund policy is effective as of January 2025 and applies to all services provided by Blue Streak Group and its divisions (Blue Streak Domains, Blue Streak Software, Blue Streak Social, and Blue Streak Community).